By default, Bluefactory back up all the Salesforce data & metadata in the Org. However, some things (Objects, customization...) in a Salesforce org aren’t available in through API, and so for Bluefactory backup as we use that API.

Salesforce Objects that are backed up:

  • Standard & Custom Salesforce objects (including Standard and Custom fields)
  • Files (Attachment, MailmergeTemplate, StaticResource, Document)
  • Knowledge Base Articles

Salesforce Objects that are NOT fully supported by the API:

AccountUserTerritory2Views, ApexLimitEvents, BackgroundOperationResults, CollaborationGroupRecords, ContentFolderItems, ContentFolderMembers, ContentHubItems, Datacloud*, DataStatistics, DcSocialProfile*, EngagementHistories, EntityDefinitions, EntityParticles, FieldDefinitions, FlexQueueItems, IdeaComments, ListViewChartInstances, LoginEvents, NetworkUserHistoryRecents, OauthTokens, OutgoingEmails, OutgoingEmailRelations, OwnerChangeOptionInfos, PicklistValueInfos, PlatformActions, RelationshipDomains, RelationshipInfos, SalesOrder__xes, SearchLayouts, TenantUsageEntitlements, UserAppMenuItems, UserEntityAccesses, UserFieldAccesses, UserProfileFeeds, UserRecordAccess, Votes, *__b (BigObjects), *__mdt (Custom Metadata), and *__x (External sObjects).

Salesforce Metadata that are NOT supported: 

Account Teams, Activity Button Overrides, Analytic Settings, Automated Case User Settings, Auto-number on Customizable Standard Fields, Calendars, Campaign Influences, Case Contact Roles, Case Feed Layouts, Case Team Roles, Console Layouts, Multiline layout fields for contract line items, Currency Exchange Rates, Data Category Visibility Settings, Delegated Administration, Divisions, Fiscal Year, File Upload and Download Security Settings, Lead Settings, Live Agent chats routed with Omni-Channel, Mail Merge Templates, Mobile Administration, Mobile Users and Devices, Multiline layout fields for opportunity teams, Offline Briefcase Configurations, Opportunity Big Deal Alerts, Opportunity Update Reminders, Organization Wide Email Addresses, Outlook Configurations, Partner Management, The following standard picklists: IdeaTheme.Categories, Order.Status, Question.Origin. (All other standard picklists are supported.), Predefined Case Teams, Product Schedule Setup, Quote Templates, Salesforce to Salesforce, Self-Service Portal Font and Colors, Self-Service Portal Settings, Self-Service Portal Users, Self-Service Public Solutions, Self-Service Web-to-Case, Service report templates, Site.com, Social Account/Contact Settings, Social Business Rules, Social Customer Service Settings, SoftPhone Layout, Solution Categories, Solution Settings, Standard fields that aren’t customizable (such as autonumber fields or system fields), Tag Settings, Territory Assignment Rules, User Interface Settings (except calendar features, which are supported in ActivitiesSettings), Web Links on Person Account Page Layouts, Web-to-Lead.

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